Our Values
At ELATCO, our vision is to become the UK’s Will writing company of choice, and we know that to achieve this we need to ensure that our strong internal values continue to be reflected in how we treat our customers. Our mission is to provide peace of mind and add value to every interaction we have with you.
Our Guiding Principles
The Company’s guiding principles are to be ethical, knowledgeable and professional in all dealings with its customers. This is communicated and reinforced in every staff training session, monitored constantly by the Directors and Senior Management Team and followed through in all promotional material. The Company and its staff are bound by and comply with the Codes of Conduct of the various professional and regulatory bodies they are members of
- Solicitors Regulation Authority (SRA)
- Chartered Institute of Legal Executives (CILEx)
- Institute of Professional Willwriters (IPW) and thus the Trading Standards Institute (TSI)
- Society of Trust and Estate Practitioners (STEP)
- The Association of Corporate Trustees (TACT)
The IPW carries out an annual audit to monitor compliance with its Code and to assess the quality of advice given and records kept by the Company and this is supplied to channel partners upon request. The other professional bodies have the right to carry out audits or investigations at any time.
Client Testimonials
What People Say About Us
The representative was very helpful, gave us a lot of advice and information to help us make the correct choices
Our advisor, Kealy, was very helpful, very clear at explaining all the things we didn’t understand. She was very friendly and made a difficult process easy
Laurence explained everything clearly, not in legal terms, nothing was a bother to him, very pleasant, comfortable to talk to
Why choose ELATCO?
There are many different ways you can choose to make a Will, and many different people and organisations who can offer to help – so why do thousands of people in the UK choose ELATCO to help them plan for their family’s future?
